The un Happy Sheet



The un-Happy Sheet?





by Rich Wootten

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The un-Happy Sheet? 

At the British Institute for Learning and Development our aim is to promote L&D in the UK and to promote professionalism.

The happy sheet has long be heralded at the end of a day’s training as the most important feedback tool, it is equally derided as a waste of time.

At the BILD we believe that feedback is important, but what goes on the feedback form is more important, we believe you are wasting valuable space if your are asking about the venue and sandwiches, the focus should be on the learning, and if it is elearning how is it captured?

What good Learning and Development Professionals and Trainers want is for the learner to really understand what they have learned in the session and to make changes with that new knowledge. 

Some organisations that have gone through the BILD Quality Mark have shared some really good examples; such as getting each learner to write down their learning actions, seal them in an envelope and they are then posted to them 4-6 weeks later; another good example is the learner has to book a follow up session over the phone to talk about what changes they have made and how successful that has been.

Both of those examples deliver far more than stating that the room was cold or the sandwiches were soggy. I think you’ll agree…

If you have further great examples please share them with us i
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